SUCCESS STORY

iRobot customer profiling study using Amazon data

Discover our success story with iRobot!

The challenge

iRobot was looking to better understand its consumers and optimize its marketing strategies using data. With the rise of Retail Media and data collaboration, the company wanted to leverage Amazon Marketing Cloud (AMC) data to:

  • Identify the interests and buying behavior of its audiences,
  • Adapt its media strategies,
  • Improve the personalization of advertising content.

AMC offers a large database for in-depth analysis of user segments, allowing for media campaign optimization. By leveraging AMC data, high-performing segments can be identified, and existing strategies can be evaluated. These insights help to adjust messages and targeting tactics, maximizing conversions and ROI.

The solution

We therefore set up a comparative strategy using Amazon Marketing Cloud (AMC) data:

1. Creation and isolation of the audience of individuals to be analyzed in Amazon’s Clean Room (AMC)

  • On the one hand, we distinguish buyers who convert naturally thanks to performance levers from New-To-Brand brand buyers (NTBs), exposed to awareness campaigns, representing audiences that are further away from the brand.
  • On the other hand, we also include the average buyers on Amazon (benchmark), for which we have reference data provided by the platform.

2. Analysis of audience membership of the different socio-demographic and consumer audiences on Amazon

This approach enables us to gain a more detailed understanding of the socio-demographic segments that convert naturally and those that require a stimulus via awareness campaigns. We also look at the buying habits of In Market audiences, reflecting the categories of interest of buyers on Amazon, applying the same strategy for the socio-demographic approach.

3. Assessing the specific characteristics of the given population in comparison with the buyer benchmark

The two types of regular and new audiences are compared with the average buyers in each category. This in-depth analysis enables us to determine a brand’s performance in certain categories. For example, if a brand wants to rejuvenate its image, this approach helps us to understand its position in this project by carefully examining the indicators for each age category, comparing the profiles of regular buyers with new buyers and the benchmark.

 

The results

The study revealed significant differences in terms of purchasing behavior in different shopping categories. We were able to analyze that the new iRobot buyers we recruited were over-represented in the following purchasing categories compared to “standard” Amazon shoppers:

+ 2.5 points

Books and Magazines category

+ 5 points

Electronics category

+ 5 points

House & Gardening category

+ 3 points

Toys & Games category