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Loyalty Programs

Design, implement and optimize relevant and custom-made loyalty programs

Our objective: to meet your loyalty, retention and cross-sell objectives through a tailored, personalized and omnichannel loyalty program, thus maximizing your incremental impact and creating client engagement.

Loyalty programs are an essential part of customer relationship and loyalty. In a highly competitive environment where consumers are increasingly volatile, these programs must adapt to the rapid evolution of uses and technologies.

Our offer is based on a detailed knowledge of your database and consumption habits in order to design a program linked to your brand, your offer and your objectives. Our technical expertise allows us to build advanced and tailor-made loyalty programs that optimize incrementality and your clients’ engagement on several dimensions: transactional, service-oriented, behavioural and relational.

We activate the data in a targeted way to animate your existing database in a personalized approach. Our agency can support you throughout the entire project, from design to activation, or in just one of these phases.

A tailor-made offer linked to your needs:

  • A program based on customer knowledge, which leverages purchasing behaviour
  • Flexible program management in full service or on your tool
  • A targeted and omnichannel activation
  • A “test & learn” approach to optimize performance and profitability

The added value of our agency

Customer knowledge

Thanks to transactional and behavioural data, we can adapt the loyalty program

Our omnichannel expertise

We have an in-depth expertise in omnichannel CRM, allowing for a seamless customer experience.

Incrementality

Incrementality allows us to measure the true effectiveness of the loyalty programs across all desired KPIs.

So, what does this mean?

Analyze behaviours
Design a tailor-made program
Implement the program in an efficient way
Optimize with a test & learn approach

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