Loyalty Programs

Design, implement and optimize relevant and custom-made loyalty programs

Our objective: to meet your loyalty, retention and cross-sell objectives through a tailored, personalized and omnichanannel loyalty program, thus maximizing your incremental impact and creating client engagement.

Loyalty programs are an essential part of customer relationship and loyalty. In a highly competitive environment where consumers are increasingly volatile, these programs must adapt to the rapid evolution of uses and technologies.

Our offer is based on a detailed knowledge of your database and consumption habits in order to design a program linked to your brand, your offer and your objectives. Our technical expertise allows us to build advanced and tailor-made loyalty programs that optimize incrementality and your clients’ engagement on several dimensions: transactional, service-oriented, behavioural and relational.

We activate the data in a targeted way to animate your existing database in a personalized approach. We can support you throughout the entire project, from design to activation, or in just one of these phases.

A tailor-made offer linked to your needs:

  • A program based on customer knowledge, which leverages purchasing behaviour
  • Flexible program management in full service or on your tool
  • A targeted and omnichannel activation
  • A “test & learn” approach to optimize performance and profitability

Our added value

Customer knowledge

Thanks to transactional and behavioural data, we can adapt the loyalty program

Our omnichannel expertise

We have an in-depth expertise in omnichannel CRM, allowing for a seamless customer experience.

Incrementality

Incrementality allows us to measure the true effectiveness of the loyalty programs across all desired KPIs.

So, what does this mean?

Analyze behaviours
Design a tailor-made program
Implement the program in an efficient way
Optimize with a test & learn approach

Let’s keep