CLIENT SUCCESS STORY
How to monitor your PRM strategy in a simple way?
Design a dashboard to monitor the PRM gas conquest strategy for the next 3 years
Context
Engie Use Case on monitoring the PRM gas conquest strategy for the next 3 years
As a result of the abolition of the regulated gas tariff, 4.1 million French households will have to take out a new gas contract by 2023. In this context, Engie has deployed a major PRM plan, including more than 10 contact points, and has shared with us their challenges in measuring its impact.
Methodology
Our beliefs
In designing a reporting system, we identify two key success factors
- A good understanding of the levels of granularity useful to the different stakeholders
- The proper integration of the data visualisation tool in the client’s IT architecture
Deliverables
► The dashboard mock-ups integrating several levels of reading and filtering, directly produced in the Tableau data visualization tool
► An exhaustive index of selected indicators
Results & Impacts
For the first time, a consolidated, real-time vision of the performance of the gas industry's actions
Standardization of performance indicators between channels allowing for their comparison
Better overall management and vision of the 3-year strategy